Monitor your establishment's performance with tuOtempO Reports.
Go to > Tuotempo > Reports
The Reports page provides you with statistics separated in six different categories.
For all reports:
- Use the date selector to choose the scope of your report.
- Comparative statistics will automatically be displayed from the previous corresponding period.
- Each report you can Export, Print or Export and Send by email
A. Appointments
1. Appointments archive
Summary information of all appointments booked including :
- Qty of appointments booked
- % of appointments booked online
- % of appointments resulting in no-shows
- % of appointments for new patients
2. Appointments booked online
- Qty of appointments booked online
- % of appointments booked online resulting in no-shows
- % of appointments booked online for new patients
3. Appointments by group of services
- All appointments segmented by group of services
- Confirmed appointments segmented by group of services
- Cancelled appointments segmented by group of services
- Appointments pending confirmation segmented by group of services
4. Appointments by user type
- All appointments segmented by user access level
- All appointments segmented by individual user
- Cancelled appointments segmented by user access level
- Cancelled appointments segmented by individual user
B. Services
1. Most requested services online
- Qty of online searches by service
- Average wait for display / Max wait for display / Min Frequency
- No results / Errors / Conflicts
- Online appointments by service
- Cache activation by service
- Hour by hour analysis
- Test search
2. Waiting time by service
- Average interval between booking date and appointment date by group of services
- Average interval between booking date and appointment date by service
C. Patients
1. Patients by group of services
- Number of patients by group of services
- Percentage of patients by group of services
2. Patients by age
- Number of patients by age bracket
- Percentage of patients by age bracket
3. Patients by web source
Requires integration with Google Analytics.
- Patients by campaign source (ex. Doctoralia, Google)
- Patients by medium (ex. Referral, Search)
D. Messages
1. Sent message archive
Segmented statistics by messages channel : All, SMS, Email, Voice, Fax
- Sent
- Received
- Not received
- Replies
- Cancellations
- Months of communication credits remaining
2. Campaign history
Segmented statistics for bulk message campaigns by channel : All, SMS, Email, Voice, Fax
- Sent
- Received
- Not received
- Communication credits used
E. Manage
1. Activities archive
- Appointment creations, modifications, approvals and cancellations
- Segmentation by action date, user, user type, client, appointment date, resource and service
2. Credit recharge history
- Credits at beginning of month
- Spent Credits
- Recharges
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