Step 1. Check the status of the message
Go to > Tuotempo > Messages > Message Summary > Search
The status of the message is "Sent" or "Open"? Go to Step 2
The status of the message is "Not Received"? Go to Step 3
Step 2. Ask the recipient to check their spam box
The message isn't in their spam box? Go to Step 3
The message is in their spam box?
- Ask the recipient to add your email to their white list. Read this tutorial for instructions.
- Ask your IT Manager to check your message sending configuration. Read this tutorial for instructions.
Step 3. Send a new test message
Go to > Messages > Send Message > Email
Paste the recipient’s email and send a test message.
The test message is received successfully?
There are no longer communication problems with this e-mail address.
The test message is not received successfully?
Ask the recipient to provide an alternative e-mail.